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Making a Reservation


Making a Reservation Questions

 

 

 

Making a Reservation Questions

 

> How do I search for a specific resort?
> How much is the exchange fee?
> How far out in advance do I have to book A WHE holiday?
> If I cannnot find availability where I want to go can I add a search?
> Can I cancel or update an existing Ongoing Search online?
> Can a friend or family member go on an WHE Holiday?
> Can I create a Guest Certificate online?
> If I book two weeks of accommodation do I need to pay two reservation fees?
> Am I able to book stays of less than 7 nights on the web?
> Could I use my points to book a holiday in in my own country?
> Will I be able to take my dog?
> What is the cancellation policy for a holiday booking?
> Can I print a copy of my confirmation online?
> Can I cancel my exchange online?
> As an WHE Points Member, can I get an RCI Weeks exchange?
> Will I see a Points value to an RCI Week?
> What are Late Deals?
> Can I book Late Deals online?

 

 

 

How do I search for a specific resort?

 

At the bottom of the main search page, click on the Resort Id tab to search for a particular resort.

 

How much is the exchange fee?

 

Please reference Wyndham Home Exchange fees under the help topic section. The exchange fee depends on how many nights you would like to book. Please note that there is a discount on exchange fees if you make your reservation online at www.wyndhamhomeexchange.com instead of via phone.

 

How far out in advance do I have to book A WHE holiday?


You can book a holiday up to two years in advance of the start date of the holiday. We recommend you search or add a search as early as possible once you know your holiday plans.

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If I cannnot find availability where I want to go can I add a search?


Yes, under 'Seach for a Holiday' on the home page there is an ongoing search option which allows you to select regions or specific resorts/properties so that a constant search is added for those choices.

 

Can I cancel or update an existing Ongoing Search online?


Yes, once an ongoing search is started, you can modify your current search or choose to “Search Again” at other available units without altering your search in any way. To change your ongoing search-
1. Log into your account and select “Holiday Plans”.
2. Select the" Ongoing Searches” tab
3. Once the applicable ongoing search is located, select the “Modify” option.
4. Make the desired changes to your search and select the green “Continue” box at the bottom of the page.
If you wish to return to your original search without saving any changes, select the "Reset Criteria" box instead. Please note you cannot retain modified search parameters if any of the check-in dates are within 30 days.

 

Can a friend or family member go on an WHE Holiday?


Yes they can. Simply purchase a Guest Certificate when booking your WHE holiday, or Late Deal. Guests must be at least 18 years old - some affiliated resorts have higher age requirement.

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Can I create a Guest Certificate online?


You can either create a Guest Certificate during the booking process, or alternatively within the 'Home Tab' by:
1. Select 'Holiday Plans'.
2. Click on 'Confirmed Reservations'.
3. Next to your exchange select link to 'Create a Guest Certificate'.

 

If I book two weeks of accomodation do I need to pay two reservation fees?

 

For a full list of the Wyndham Home Exchange transaction fees, please click here.

 

Am I able to book stays of less than 7 nights on the web?


We are only able to offer stays of 7 nights or more and in 7 night increments only e.g. 7, 14 up to a maximum of 21 nights. We would recommend that you search both 7 night intervals as well as multi week intervals in case there is a 2 centre holiday or different unit configurations which would suit your holiday requirements. For durations of less than 7 nights, please contact our Call Centre.

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Could I use my points to book a holiday in in my own country?


You will find a resorts and properties are available if you prefer to holiday closer to home.

 

Will I be able to take my dog?


Many properties accept pets and you can find these using the resort directory.

 

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What is the cancellation policy for a holiday booking?


Once you make a reservation, if you cancel within 24 hours, WHE will return the Points you used and will credit the exchange fee amount to your account for future use or refund the exchange fee to the credit card you used to pay for that vacation. If you cancel after 24 hours of making the reservation, you will forfeit the exchange fee; also, the number of Points you may receive back will depend on the date that you cancel the reservation.

 

Can I print a copy of my confirmation online?


Yes. Within the 'Home Tab' simply select 'Holiday Plans' and then click 'Confirmed Reservations'. From here you can print a copy of your confirmation.

 

Can I cancel my exchange online?


Yes. Within the 'Home Tab' simply select 'Holiday Plans' and then select 'Confirmed Reservations'. From here you will see a 'Cancel Confirmation' link next to the confirmation you wish to cancel. Click on here and you will be advised on the next screen of the penalties you will need to accept before cancelling your confirmation.

 

As an WHE Points Member, can I get an RCI Weeks exchange?


As an WHE Points member, you can make reservations at RCI Points affiliated resorts and RCI Weeks affiliated resorts – and you can find both types of reservations with one simple search.

 

Will I see a Points value to an RCI Week?


Yes, you can view the number of Points you would need and the resorts available when you have registered and/or signed in online at www.wyndhamhomeexchange.com or you can contact a WHE Guide.

 

What are Late Deals?


Late Deals are specially discounted Extra Holidays due to start within the next 45 days. These offers are constantly updated. Late Deal accommodation could come from Members having to cancel their holiday at the last minute or Members may have planned to use their own week this year but changed their minds at the last minute and decided to deposit late. Rather than let these holidays go unused, we offer them at fantastic prices. You can book Late Deals online or contact a WHE Guide.

 

Can I book Late Deals online?


Yes. For WHE members you can find these under 'Searching for a Holiday' tab, and selecting the 'Late Deals Only' search option.

 

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